Migrate from Zendesk to Service Management with File Attachments

[Richard Kroon]

How do you migrate from Zendesk to Jira Service Management without data loss?

Speifically, if the Zendesk tickets must be migrated via CSV (as most advice indicates), how do you move attached files from the legacy Zendesk tickets to the migrated Jira Service Management tickets?

[Deleted user]

Hi, @Richard Kroon,

Consider using an automated tool to migrate data from Zendesk to Jira Service Management, including ticket attachments.

It’s available on the Atlassian Marketplace and offers a free Demo Migration to verify the process. 

Alternatively, you can choose a CSV data migration option, also available with Help Desk Migration: https://help-desk-migration.com/jira-service-management/

Good luck with your migration!

[Dan Breyen]

Hi @Richard Kroon welcome to the community!  Are you currently using the Marketplace app for this migration?  Take a look at this link.  It specifically talks about migrating attachments.

I'm not sure if it uses a CSV file, but I'm guessing not if it's an app you can get on the Atlassian Marketplace.  

Check it out and see if it'll do what you're looking for.

Hope that helps.

[John Funk]

Agree with @Dan Breyen  - Your best bet is to use the app to do that migration - it will save you money in the long run. 

[OpsHub - Enterprise class Integration and Migration Solutions for Jira]

Hi @Richard Kroon,

CSV presents challenges when it comes to handling attachments and downtime.

CSV can:

• Migrate only basic data. (Basic fields, simple descriptions, etc.)
• It won't preserve test data, comments, attachments, and relationships.
• It can only import a limited number of issues in a single import.
• It is quite error-prone when the size and complexity of the migration increases.
• During migrations, you face downtime in Zendesk - impacting work and productivity.

Instead, as shared in the previous answer – a fully automated migration solution can eliminate all CSV related challenges. With enterprise-grade migrations, you’ll experience zero downtime and no data loss.

Enterprise-grade solutions can:

• Migrate all types of fields (system or custom)
• Preserve test data, comments, attachments and relationships
• Works well when the migration size and complexity are high. It is less prone to errors as automation is involved.

OpsHub can help you move Zendesk tickets to Jira Service Management tickets, while your teams continue their work with the systems. This zero-downtime offering is critical for businesses that cannot afford productivity loss or interruptions.

OpsHub’s migration experts can customize a demo for your use case.

Hope this helps!

Thanks, 

OpsHub team