In Microsoft 365 we have a variety of shared mailboxes. This mailboxes are set up based on our customer service team in various locations.
The address looks like this csrtam@domainname.com, csrtac@domainname.com,
The shared mailbox is set up to forward to: csr@domainname.atlassian.net (service project for our customer service team)
I now want the customer service projects to either tag the message or put it in a queue for that csr team.
I read that you can modify the mail handler but I'm confused on really what to do. If I could create a tag based on the original "to" address (not the forwarded address), I think that would satisfy what we need and then create an automation rule to send the request to the correct queue.
I'm very new to this, so I hope I'm making sense.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.