Monthly overview for needed time for resolved tickets per organization

[sebastian kellner]

Hi guys,

I am looking for a good way to get an monthly overview about the needed time for all resolved tickets per organization / customer. By that, I want to get an report which I can use for charging supported customers. 

[Alex Koxaras _Relational_ · Accepted solution]

Hi @sebastian kellner and welcome to the community!

The quickest way is to use a jql like:

resolution != Unresolved AND Organizations = "ORGANISATION_NAME" and resolutiondate >= startOfMonth() and resolutiondate <= endOfMonth()

Basic requirement is that you have indeed log work on all relative issues.

There are also other apps that can provide more detailed reports. You can search the marketplace for these.

Hope that helps!

Alex

[Rahul_RVS]

Hi @sebastian kellner 

Welcome to the community !!

If you are fine with a mktplace app, you can try out our add-on to get this data. You can group your statuses which includes the statuses "to do", "closed" etc and define the cycle time.

 Time in Status Reports 

[Emre Toptancı _OBSS_]

Hello @sebastian kellner ,

The data you need is available in each issue's history but Jira does not give this as a ready-to-use report. You will need to use a marketplace app for this. If you are OK with using a marketplace app for this, our team at OBSS built Timepiece - Time in Status for Jira for this exact need. It is available for Jira Server, Cloud, and Data Center.  

Time in Status mainly allows you to see how much time each issue spent on each status and on each assignee. 

       

The app has Consolidated Columns feature. This feature allows you to combine the duration for multiple statuses into a single column and exclude unwanted ones. It is the most flexible way to get any measurement you might want. Measurements like Issue Age, Cycle Time, Lead Time, Resolution Time etc.

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. I presume the Organisation/Customer selection is available on Jira issue fields. In that case you can get SUM reports grouped by customer which will show the total time spent in each status for that customer.

The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

And the app has a REST API so you can get the reports from Jira UI or via REST.

  

Using Time in Status you can:

• See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
• Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
• Export your data as XLS, XLSX, or CSV.
• Access data via REST API. (for integrations)
• Visualize data with various chart types.
• See Time in Status reports on Jira Dashboard gadgets

Timepiece - Time in Status for Jira

EmreT

[Mehmet A _Bloompeak_]

Hi @sebastian kellner

You can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

You can get a report of total time spent on tickets by organization by following the steps below:

1. After installing the app, create a new report and choose "Status" in “Report for“ field.
2. Choose "Sum" in "Report type" field.
3. Add "Organizations" under "Group By" field and click Done. You will get a report of total time spent on each status for your organizations. You can also group your statuses and set your own cycle time and/or lead time(video: sample lead time for each issue report) and see these fields in your report.

Here is the online demo link, you can see it in action and try without installing the app. If you are looking for a free solution, you can try the limited version Status Time Free.

Note: If you are interested in cycle and lead time, you can have a look at the article below.

Cycle Time and Lead Time in Jira: Productivity Measurement with Two Critical Parameters

Hope it helps.