Moving to Jira from another helpdesk

[Tony Lee-Delisle]

Hello, I am looking to move my company helpdesk to Jira but we have 4 years of tickets and helpdesk articles in our current system.  Is there are way I can import everything from Freshdesk into Jira Service Management directly? 

I can export to xml (and JSON I think) can these files be used? 

[Dan Breyen · Accepted solution]

Hi @Tony Lee-Delisle welcome to the community!  I found this application on the Atlassian Marketplace.

It looks like it's specifically made to migrate your data from Freshdesk.  Check that out.

Hope that helps.

[Tony Lee-Delisle]

Thanks for your quick response, I will certainly consider this when we make the move