Multi-channel guests cannot use Jira Cloud App on Slack

[Winnie Lau]

Jira Cloud is authorised in this channel, but why multi-channel guest still cannot use slash jira command?
Multi-channel guest facing this issue: To perform this action, please authorise Slack & login to your Atlassian account.

Question, why every single user in the channel need to authorise Slack & login to your Atlassian account individually?

[Angélica Luz]

Hi Winnie,

Thank you for reaching out to Atlassian Community!
I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.
Once the ticket is resolved, feel free to share the resolution with us to help other community members that may face the same issue.

Regards,
Angélica