Need Protal Only Customer to allow the transition

[Asha Goyal]

Hello Team, 

I want to allow portal only Customer to allow the transition on the portal ( I have already shown the transition on portal with the help of workflow checkbox option) and not any Jira Users. Please guide me how could I control that only Service desk Customer shall make the transition. ( JMWE and Scriptrunner solution will also work)

Thanks

[David Fischer · Accepted solution]

Hi @Asha Goyal 

you can add a JMWE Build-your-own Condition to the transition. For the Jira expression, you have two options:

- if you know of a group to which all your Jira users belong, you can use the following:

!user.groups.includes("jira-servicedesk-users")

- if you know of a Project role to which all your Jira users belong in the Service Desk project, you can use:

!user.getProjectRoles(issue.project).some(role => role.name == "Service Desk Team")

[Asha Goyal]

Thank You David!!