Need to Send Only Latest Comment Attachments from JSM to Freshservice

[Mahipal Singh]

I'm working on integrating Jira Service Management (JSM) with Fresh service, and I've successfully set up sending comments from JSM to Fresh service via email. Now, I want to also send any attachments that were added in the most recent comment, but only if there were attachments.

I came across a solution in the community, but the problem is that it retrieves all attachments from the entire issue, not just the ones added in the last comment.

Here is the list of attachments in {{triggerIssue.key}}

{{#triggerIssue.attachment}}
* {{filename}}: {{content}}
{{/}}

[Igor Medeiros - Modus Create · Accepted solution]

Hi @Mahipal Singh

I believe that our app Notification Assistant for Jira could serve as a possible workaround for your case.

It allows you to add the attachments directly in the email when it is triggered by a comment.

This is an example:

Feel free to reach if you'd like to see more of our app.

[Marc - Devoteam]

Hi @Mahipal Singh 

What if you update this statement to:

{{triggerIssue.attachment}}
* {{filename}}: {{content}}

[Mahipal Singh]

Hi @Marc - Devoteam 

This is giving all attachment URL

[Marc - Devoteam]

Hi @Mahipal Singh 

These are the only smart value options for attachment.

I think you would need to get the attachment by ID, this requires using the API.

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-attachments/#api-rest-api-3-attachment-id-get