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Need to add a customer without mail authentication

Melina RAMPERSANDS
Contributor
March 8, 2023

I want to add some customers to my organization, is it possible to create a customer without sending Invitation mail to them or any other way to restrict that mail ?

1 answer

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2 votes
Answer accepted
Brant Schroeder
Community Champion
March 8, 2023

@Melina RAMPERSANDS Before adding them go to project settings > customer notifications and disable the customer invite notification. 

Melina RAMPERSANDS
Contributor
March 8, 2023

Thank you for your reply.

Is there anyway to set password for the customer whom we create after disabling the "disable the customer invite notification" ?

Melina RAMPERSANDS
Contributor
March 9, 2023

is there any solution for above mentioned requirement ??

Brant Schroeder
Community Champion
March 9, 2023

@Melina RAMPERSANDS You can change portal only users passwords https://support.atlassian.com/user-management/docs/change-password-for-portal-only-customers/ If they use their email on any other Atlassian product then you will not be able to do this after you add them as a customer.

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