This has happened to us multiple times, and I cannot figure out where to check or alter settings. The most recent example is similar to this:
To be clear, these are new emails - not forwards or replies to previous email chains.
We have also had this happen multiple times with HR emails with subject lines "New Hire Notification - Firstname Lastname, DD/MM/YY" when the names and dates were different.
I cannot figure out if there is a setting with the email handler to prevent this. I thought the default behavior was for Jira to only add emails as comments when they contained a valid issue key.
Hi @Robert Hook
Please check if any of the incoming mail handlers are interfering with the service management email request setup.
You can check the mail handlers from the link - https://<xxxx>.atlassian.net/secure/admin/IncomingMailServers.jspa
@Bhanu This is what I am seeing. I did not set up or help configure our Jira instance (I just inherited it), so I am not entirely sure what I am looking for.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.