Newbie question on permissions

[Graham Mitchell]

I'm using Jira Service Desk to manage support requests from customers. They log in to the portal and can raise a ticket. I want them to be able to see all the tickets (open and closed) once they have logged in. I've set the permissions for the project so that "Service Desk Customer - Portal Access" can "Browse Projects" (which seems like the relevant permission to set), but this doesn't seem to have made any difference.

What am I missing?

[Victor Mutambuki · Accepted solution]

Graham,

My suggestion would be to create an organization, then add all your customers into that organization.

Please see link below.
https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations

Victor

[Graham Mitchell]

Hi Viktor, thanks for responding. I think that's got it!

[Victor Mutambuki]

Graham,

Good to hear it worked. Please accept the answer for future reference.

Victor

[Jack Brickey]

service desk customer can only view tickets from the portal not w/in the application of course. they do this via their profile icon on the upper-right corner of the portal. They can only see the issue they created or those that have been shared w/ them.

[Graham Mitchell]

Hey Jack. Thanks for this. Hiding all of the menu items behind the profile icon is what can I say - less than obvious. So much for user-firendly design.

[Jack Brickey]

Glad you found it. I concur that the Portal would benefit from a bit of an overhaul It wouldn't take much and I expect Atlassian will be doing just that in time. Especially on Cloud as we get to trial most things before they find their way to Server. ;-)