No option showing for outgoing email configuration

[Rajat Samseriya]

In Jira Service Management, I want to configure outgoing mail. In the Jira settings, the outgoing mail option only shows enable or disable, with no option available to configure the email account. However, according to the community documentation, there should be an option to add a new email ID.

Could you please let me know how to configure this?

[Marc - Devoteam]

Hi @Rajat Samseriya 

This is the main outgoing email option. This option controls the option to enable or disable outgoing email on system level.

What email are sent out by a JSM project are defined in customer notification on the project or based on automation rules you might create on the project and that send out email.