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Not getting any email notifications despite everything being enabled

Dan Berkh April 22, 2022

Hello people!

Starting from today me and my colleagues are not receiveng any email notifications by email. All is enabled, nothing was changed or configured. We dont receive emails for mentions, ticket updates, etc.

Is everything ok?

1 answer

0 votes
Alex Koxaras -Relational-
Community Champion
April 22, 2022

Hi @Dan Berkh 

First of all see if this is a general thing (noone receives), or some do not receive and in which group they belong to. Check that your smtp is active:

https://YOURINSTANCENAME.atlassian.net/secure/admin/OutgoingMailServers.jspa

This should be enabled.

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