Not receiving email notification triggered by Notification scheme -JSM

[Sheeba Gethsi Scwartz]

Hi,

Today Oct/25/2024 CST, we are experiencing slow and sometimes no email notifications triggered by the Jira Notification scheme for issue creation in Jira service management. Is there any downtime?

Outgoing email settings appear to be fine. Notifications used to work well, but today we are facing issues across all projects. We have also checked the notification setup, we receive emails triggered by the JSM Automation rule. However, we do not receive email notifications triggered by the 'Notification Scheme' in JSM.

Please advise on how to fix this? Thanks!!

[Valerie Knapp]

Hi @Sheeba Gethsi Scwartz , thanks for your question.

A good place to check, if you don't already have this site bookmarked is, https://jira-service-management.status.atlassian.com/ .

I don't see any outages reported on Friday. Was this resolved or is the issues still persisting?

Cheers

[Sheeba Gethsi Scwartz]

We created a ticket with Atlassian and issue is resolved, Thank You!!