Not receiving email notifications for Service Requests

[James Herman]

Hi all,

I'm not receiving email notifications for only some type of requests. My notification schema is set to send emails when issues are created to our support group of which I am part of. However emails are only being received when Incidents are created and not service requests or other issue types. The workflow schemas for service requests are set to fire a create issue event when the requests are raised, all users are in the group and the email helper says we should be receiving the notifications but we're not. I've searched through every park of the workflow and notification schemas but i can't seem to identify the issue.

Any help would be greatly appreciated.

Thanks