Nothing happens when choosing "Connect a custom email account"

[AAlbero]

Jira Service Desk Cloud

I am setting up few projects that use Gmail or Microsoft email accounts

All works with the default atlassian.net email, but I need to change that to existing email addresses

Project Settings > Email requests

Connect a custom email account

Click on Google button, nothing happens

Click on Microsoft button, nothing happens

[AAlbero]

It was not working with Chrome. It does work on MS Edge.

I did not troubleshoot why it is not working on my Google Chrome yet.

Thank you Gaurav

[Gaurav]

Hello @AAlbero 

This generally opens up in another tab. I just validated and it shows the same behaviour.

I would suggest checking if you have any pop-up blocker setup, which could be interfering.

Please share the feedback.

Regards,

--GG