Fala pessoal, agradeço desde já o apoio.
Existe alguma forma de notificar o usuário sobre o SLA de atendimento para a solicitação aberta? De forma automática, é claro.
Oi @Edvan Jose da Silva Junior, bem vindo a comunidade!
Para esse caso voce pode usar "Automation for Jira".
Mais infromacao sobre automation triggers: https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#SLA-threshold-breached
Vlw,
Melo
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