Notification e-mail

[Suporte JRetail]

Can I change which e-mail sends customers notifications?

[Brant Schroeder · Accepted solution]

@Suporte JRetail You can change the sender's email address.  This will change the email address for all notifications on the project.

When you set the sender address for a project, all notifications are sent from this address. This setting is specific to the project and won't affect the configuration of other projects.

The 'Sender Address' for a project can be configured as follows:

1. Choose Settings > Projects.

2. Find the project you want to change the sender address for and select > Project settings.

3. Select Notifications from the sidebar.

4. Select the pencil icon to the right of the Email address.

5. On the Notification email page, select Edit next to the email card.

6. From the Email drop-down, choose a custom email address, or use the default Jira cloud email. Alternatively, you may customize the email prefix if you choose to use the default Jira cloud email.

7. Click Save.

[Suporte JRetail]

Thanks, don't know what happaned, all customers notifications just stoped, wasn't that I will keep searching to see what happaned.

[Brant Schroeder]

If you are using a custom email address you need to ensure that the domain is set up.   I believe that is on the notification page at the top or used to be.   Here are some instructions.  https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-cloud-to-send-emails-on-behalf-of-your-domain/