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Notification for particular agents for a particular request type

Rob
Rob
Contributor
June 21, 2021

Within a company project is possible to create an alert for a particular agent based on a request type and not notify the all the other agents within the project each time a ticket is created...also is it possible exclude the this individual from all other notification from any other request type in the project? please advise

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Jack Brickey
Jack Brickey
Community Champion
June 21, 2021

Consider disabling create notifications and opt for using Automation 

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