Notifications

[Stephanie Donnelly]

We use our service desk as a way to maintain specific issues, which involves us working with an external source to obtain additional details.  When they have reviewed our data they will reply back to the ticket with an update.  Instead of the updates being received by the assignee, I would like to direct them to a generic department email, that way whoever is covering that day will receive the email update.

I tried updating the Issue Commented notification scheme with single email address, but it didn't seem to work, am I missing something.  I also tried using the Project Role one and added all the Service Desk Team in but unfortunately that caused more issues than it resolved. 

[Jack Brickey · Accepted solution]

Notifications are sent to users. If you create a group and add members (Jira users) to the group and then add that group to the notification scheme each member will receive a notification. You could also consider using Automation to send an email to a distribution list email.