On Oct 16, 2024 12:00 AM (GMT-7:00): Change, Problem, and advanced Incident Management capabilities

[Heydi Menéndez]

How this affects to our projects that manage work categories  as problems, changes , and others?  Do this affects the incidentes that are allready on our service desk ?? Does anyone knows? 

[Tiffany Meiter]

From what I can tell it seems that the Request Type will go to Unassigned and you will still be able to see your tickets. 

"Request types associated with Changes, Problems and Post-incident reviews work categories will become unassigned, and all issues of these request types will move into the “All Queues” section in the project navigation."

I think you can create additional Request Types in Unassigned so I am wondering if we can create these work categories here and still use our forms and workflow. 

Then manually create the queues as needed. 

[John Funk]

Hi Heydi - What is this that you are referring to? Is it an email? A post somewhere? 

[Cathy Cooper]

The message in her post appears in a banner across the top of our Jira project pages.

[Service Desk Perkons]

Guys, 

I use a standard version of jira service, with problens configured !
I need change my plan to Premium ? 

[John Funk]

Can you send the actual link? I don't know what is says there.