On-call schedules in Jira Service Management (not OpsGenie)

[Simon Strandvold]

Hi.

My business has started to use JSM, and according to the pricing and features page of JSM the free/standard version of JSM which we have should include "Manage and respond to incoming alerts with routing rules, escalation policies, and on-call schedules.". It i specifically the on call schedules we want, but the rest also. Right now i can only see an option to manage this with OpsGenie on our page, which we are not interested in using. Why is the feature not avaliable? 

[Tessa Tuteleers]

Hi @Simon Strandvold , 

You can go to your JSM project settings and activate the On-call feature. 

This is a part of the build-in opsgenie in JSM, and is available to free and standard plans. 

- Tessa