One ticket between JSD and another ticket tool(which customer uses to open tickets for us)?

[Izabella Cikalova]

Hi ,

We are moving to JSD Cloud. Some of our customers have their own ticket system that they
raise tickets from – the most common one is Zen desk.  We need
both tools ( ours JSD and the one customers use) to be able to have one ticket (or version of the truth). 

How this can work?

[Mike Bowen]

Hi @Izabella Cikalova

Why do you care what your customer has? Surely if you are moving to JSD cloud, the only thing that is important is that you educate your customer to use your Customer Portal to raise a service request. 

Mike