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One user only has limited selection for requester change

Gino Negron
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November 29, 2023

Hi, I have a user in Jira who's managing a ticket system. She has has admin to the project as do I. As a use case she gets tickets at time that she send in via email. 

Issue is when she goes to change the Requester she only has the ability to change it to about 6 user in the company ( we have over 200). 

When I look at the que I'm able to change requester on the Same ticket to anyone that I want to in the company. 

Any way to fix this ? 

1 answer

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David Friedrich
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November 29, 2023

Hi @Gino Negron ,

welcome to the Atlassian Community!

Sounds like a global permission issue to me. Please confirm she is part of any group that has "Browse users and groups" permission:
https://<yoursite>.atlassian.net/secure/admin/GlobalPermissions!default.jspa

Gino Negron
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December 7, 2023

Thank you that worked. 

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