Organizations are not set for few tickets

[Anwar]

Hello,
We found in some tickets which are created by customers in customer portal, do not have value in organizations.

We checked the user and he is properly associated with the organization. Is there any activity which reset the organization value.

Any information where we can check the setups/configuration.

[Dave Liao]

@Anwar - hi Anwar! When submitting a request via the customer portal, it's possible the user set the "share with organization" dropdown to "Private".

Read more about private requests versus requests.