Hello Team,
I have this issue with JSM, my customers are categorized by Oragnizations, but when the customer send a ticket i dont see the organizations that the customer is related to on the ticket.
Here are screenshots of an example :
Is the organization linked to the project?
See this KB article on how to link an organization to a project.
Hello Mark, Yes the organizations are related to the project , we added them then added the customers inside thoses organizations
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