Permission for any customer to view tickets open to each other

[Larissa Elen do Nascimento]

How do I make any customer search for requests on the portal? I have two test clients, but do not research the available calls between them. Only those created by himself. The message no request found appears.

[Laurens Coppens · Accepted solution]

Hey Larissa,

You can create and organisation an put all your customers in that organisation.

Then a customer can select if the ticket is visible to everyone in the organisation or private.

I think this is the best way to meet your requirement.

Kind regards,

Laurens

[Larissa Elen do Nascimento]

I managed to create the organization. However, the customer still cannot see calls from another customer from the same organization.

[Maura Swart]

Larissa,

Did the customer select "Share with" and select the new organization when they logged the request? This setting must be done by the customer when the request is logged in order for others to see it.

Maura

[Laurens Coppens]

@Larissa Elen do Nascimento 

For existing requests the organisation has to be added, you can normally do this with a bulk move.

For now requests it normally auto selects the organisation where the customer is part of so if they don't change it, it should be shared.

[Larissa Elen do Nascimento]

@Maura Swart Only after creating a new ticket appears an option to share

[Larissa Elen do Nascimento]

@Laurens Coppens Only after creating a new ticket appears an option to share. I would like to do that on existing tickets.

[Laurens Coppens]

@Larissa Elen do Nascimento  You can do it on existing tickets through a bulk move.

I don't think the customer can do it on the existing ones.