Portal Group in Queue

[Dimitris Dimitriadis]

Hi everyone!

As the service desk changed with portal groups at raise request form, I want to know if there is a way to add portal group option in queue columns.

Thank you in advance, 

Dimitris

[Dimitris Dimitriadis]

Is there a way to take the each portal group value and make some automations or no?

Any suggestions?

Thank you, 

Dimitris

[Daniel Parr]

+1

If there is a way to do something to get around this that would be awesome. I guess we could add and hide values on each ticket to show it. 

[Dimitris Dimitriadis]

Hi Daniel, 

In my situation, I converted my portal groups to request types and I created it from the beginning, in order to fix my queue and make some automations. :(

Until now, I don't think it has changed something!

[Daniel Parr]

Funnily enough, that is exactly what im doing now.... I've got a meeting to present this is 40 minutes, and trying to smash through it. 

If they can make the portal group able to be queried that would be awesome though. 

 

[Jack Brickey]

Hi Dimitris, TBH I have never considered incorporating portal group so had to have a look. As I suspected, this is not possible as the portal group is not a field that can be queried.

[Dimitris Dimitriadis]

Hi Jack and thank you for your answer!

I thought so, but I have made this helpdesk with the available platforms as portal group and it would be nice and helpful to view it in the queue.

Is there any other way?