Possibility to disable Update notifications only for status transition to closed

[Wolfgang Tasch]

Is there a possibility to disable the notification on issue event update, only when the status transitions to close?

No one of our Agents wants to get the notification in this case, but they still want to receive update notifications when the issue was updated eg to status in progress, or any other update happens on the issue.

Is there a way to define, if a status change through a workflow transition (from resolve to close) triggers the system event update? 

I've found the following default values in transition properties and post functions:

Thanks in advance and best regards,

Wolfgang

[Ollie Guan]

Hi @Wolfgang Tasch,

I think you can disable the Issue Updated event in the notification scheme. And customize a issue-solved event and associate it with the corresponding state on the workflow.

[Wolfgang Tasch]

Hi @Ollie Guan

You'r completly right, but when I disable the notification for the system event Update, I have to recreate all single update events as custom events, except close, and activate the notification for every custom event. Currently I'm not sure, how many functions trigger the system update event.

Wolfgang

[Adrián Plaza [DEISER]]

Hi @Wolfgang Tasch,

Yes, you can do it.

The main idea is that you need to create a new custom event, for example, "Do not notify".

After that, you need to put this new event in the "Close" transition in the current service desk workflow.

Finally, you need to change the service desk project notification scheme to clear all the notifications on this new event.

I hope this help,

Adrián.

[Wolfgang Tasch]

Hi @Adrián Plaza [DEISER]

thanks for answering.

How can I implement it in, to clear all notifications on this new "Do not notify" event? in the notification scheme?

"Finally, you need to change the service desk project notification scheme to clear all the notifications on this new event."

Can you please explain it in detail to me?

Thank you!

best regards, Wolfgang

[Adrián Plaza [DEISER]]

Hi @Wolfgang Tasch,

You simply need to create a new custom event: https://confluence.atlassian.com/adminjiraserver/adding-a-custom-event-938847495.html

After that, you only need to add this event to your current workflow:

Finally, you need to review your current Notification scheme and review the current notifications for the new event, they must be empty, but if you have something you only need to clear all of the notifications: https://confluence.atlassian.com/adminjiraserver/creating-a-notification-scheme-938847330.html

I hope this help,

Adrián.