Problem with Email Notifications

[Demerle Lewis]

Emails from my outlook account that I send that are unrelated to service through the Jira platform are generating email responses to people not using the platform. I'm guessing this is a configuration setting I need to change but I'm not sure how that was turned on. Has anyone experienced this before? How can I get this to stop? 

Thank you.

D. Lewis 

[Trudy Claspill]

Hello @Demerle Lewis 

Can you provide more information about your scenario? 

I understand you are send emails, and you believe that Jira is sending notifications to people who are not users of the platform.

I don't understand this part:

"Emails from my outlook account that I send that are unrelated to service through the Jira platform"

Are you send emails to an account that Jira monitors for creating issues or adding comments to issues? If Jira is sending notification based on your emails, then I suspect you must be sending them to a Jira monitored email account.

Jira sends notifications out based on Notifications Schemes. It can also send emails through Automation Rules. If your emails are resulting in changes to or creation of emails in Jira, you should look at the Notification Schemes associated with the projects of the affected issues, and also check if any Automation rules are being executed against those issues.

[Demerle Lewis]

Thank you for the response. How can I make the adjustments in the platform? I have an email address that is associated with Jira but I added my work email address (outlook) to receive notifications when there are changes or updates with services requests. I'm thinking I set up the monitoring of service requests wrong. 

[Trudy Claspill]

I don't think I understand what problem you are trying to solve.

Your original post talked about Jira sending emails to people who are not users of the platform.

Your latest response is talking about notifications that you are receiving.

Can you please describe a scenario in detail indicating what actions you know to be happening, which actions you want to prevent from happening, and if there are actions you want to add?

Tell us if this relates to issues in a Jira Software or a Jira Service project.

If this relates to notifications, tell us who specifically is receiving the notifications currently that you want to stop, and who you want to start receiving notifications. Also tell us if those people are included in the issue in some way; are they the Reporter, a Request Participant, a Watcher, a user that was "@" mentioned in a comment...?