Put newest comments first at the top in our Jira Service Management customer support ticket portal

[Diffusive5915]

Hello,
We would like to put newest comments first at the top of our tickets with customers, instead of at the bottom as pictured. How can we do this?

[Gaurav · Accepted solution]

Hello @Diffusive5915 

This is currently not possible on the cloud. There is an open suggestion for Atlassian to make this configurable.

https://jira.atlassian.com/browse/JSDCLOUD-8484

--GG

[Diffusive5915]

This is so sad 😭. I hope they add it soon - it looks like atlassian's tickets portal is arranged like this already.