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Put newest comments first at the top in our Jira Service Management customer support ticket portal

Diffusive5915 October 26, 2022

Hello,
We would like to put newest comments first at the top of our tickets with customers, instead of at the bottom as pictured. How can we do this?

NewestCommentsFirst.png

1 answer

1 accepted

5 votes
Answer accepted
Gaurav
Community Champion
October 26, 2022

Hello @Diffusive5915 

This is currently not possible on the cloud. There is an open suggestion for Atlassian to make this configurable.

https://jira.atlassian.com/browse/JSDCLOUD-8484

 

--GG

Diffusive5915 October 27, 2022

This is so sad 😭. I hope they add it soon - it looks like atlassian's tickets portal is arranged like this already.

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CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
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AUG Leaders

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