Query to see how many issues are created in portal vs. Jira backend?

[Dee B]

Am I able to run a query to see which issues were created in the JSM portal, versus which issues were created in the Jira backend?

We are trying to determine how many devs are submitting incidents using the portal, versus just creating in Jira.

[Manoj Gangwar · Accepted solution]

Hi @Dee B , 

You can do the JQL search for both. 

For JSM portal, you can use the Request Type = 'request type name'

For Jira create button, you can user the Issue type = Incident and request type is empty

[Dee B]

...and I also got another response request-channel-type (jira or portal) in the JQL

[Manoj Gangwar]

Yes, you can use that.