Raise this request on behalf of show in Customer portal

[Raymart Cruz]

Is it possible to show the "Raise this request on behalf of" field in the helpdesk portal? This field is only shown to the one who has "Service Desk Team" access.

[Steve Long -Evelon-]

Hi @Raymart Cruz

Unfortunately, you do have to have Service Desk Team access, as you say.

The reason being, that users that don't have a Jira license (only portal access), would be able to scan through your user base via that field - there's security implications there.

This may not help, but you could explore using Organizations, so that tickets can be shared with other users of the respective Organization?

Hope that helps - Steve.