A team member unable to override on-call

[Sylesh Haridasan]

A team member unable to override on-call. He is part of the team/on-call rotation and he is not seeing override option. Checked his role and is same as the other users in the team. He is able to see the option in Opsgenie but not in JSM

Can someone please help?

[Sylesh Haridasan]

Hi Chris, thanks for your update. The user started seeing override option without any manual intervention. Thanks again for your suggestion.

[Sylesh Haridasan]

Hi Chris, thanks for your update. The user started seeing override option without any manual intervention

[Christopher Yen]

Hi @Sylesh Haridasan 

Welcome to the community. Apologies if you have already checked this but It’s worth double checking if the user has a Jira Service Management Agent license. Users can be added to teams without one, which can lead to access errors like you described in JSM Operations/OpsGenie