A ticket is not showing in the Filter dashboard.

[Gohil Jay]

the ticket has all those necessary labels and still it's not showing into the filter dashboard.

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hi @Gohil Jay ,

please check indexes. Try to reindex instance or single project. It should fix your issue.

Hope this helps,

Fabio

[Gohil Jay]

Hi @Fabio Racobaldo _Catworkx_ 

Thanks for your quick response, I'm newbie to Jira so would ask how to do it.

Thanks 😊 

[Fabio Racobaldo _Catworkx_]

Hi @Gohil Jay ,

as a JIRA Admin you should be able to perform an instance reindexing 

as a Project Admin you should be able to perform a project reindexing 

Take a look to the following article https://confluence.atlassian.com/adminjiraserver/search-indexing-938847710.html

Fabio

[Gohil Jay]

Hi @Fabio Racobaldo _Catworkx_ 

By re-indexing the project, will it change the whole project or just the issue?

[Fabio Racobaldo _Catworkx_]

Hi @Gohil Jay ,

reindexing will align the whole project. 

[Nic Brough -Adaptavist-]

If forcing a re-index (which you can do for a single issue, without admin rights, by simply commenting or editing it - put an extra . in the description or something) does not work, then you will need to debug it yourself:

• What dashboard gadget and what does its config say?
• What is the filter the gadget is using to select issues?
• How exactly does the issue not match the filter?

[Gohil Jay]

Hi @Nic Brough -Adaptavist- 
basically its a filter, which shows all those tickets from thousands of issued tickets, for particular Query.

The ticket has all those tags necessary as others do, but the filter is not showing some tickets.

thanks

[Alexander Bondarev]

Hi, @Gohil Jay !

Like told Fabio - try to re-index your issue. To do it just add a comment there (current issue will be reindexed).

Can you show screens with your board's filter and screen with your issue? 

Maybe something wrong. Thanks. 

[Gohil Jay]

Hi @Alexander Bondarev 
Unfortunately I am not allowed to share the SS.

do you mean adding an extra comment under the ticket or?

Thanks

[Alexander Bondarev]

yes, you can add comment /change status / edit field - after that issue will be re-indexed. 

So, if you can't see it on your board - problem with your filter. 

To configure it we should see filter-query and screen of issue.

Idea B - Do you use Kanban board? Have you configured there sub-filter?

[Alexander Bondarev]

Hi, @Gohil Jay ,

do you have any updates?

[Gohil Jay]

HI @Alexander Bondarev 

The ticket is showing in the list while one one my colleague was familiar with indexing.
Thanks for your all suppot,
JG