AI to consolidate common theme tickets?

[Eric Seeley]

We receive a lot of product feedback/enhancement requests from customers and would like to reduce triage time for our product teams. Is there an AI which can group user tickets into themes or create a new JSM ticket which is the summarized result of several similar tickets? 

[Team Appbox]

Hi @Eric Seeley 

At Appbox, we’ve built AI-powered apps that can help streamline this process and reduce triage time for your product teams:

Automated Feedback Consolidation – Our GPT Hub can intelligently group similar user tickets into themes and summarize them. You can customize AI prompts to generate structured report, making it easier to identify patterns and themes.

Effortless Ticket Creation – Once feedback is summarized, BrainStorm AI can convert these insights into detailed Jira Service Management (JSM) tickets. It transforms notes and discussions into well-structured action items for your team.

To showcase how this works for your specific use case, I’ve recorded a quick demo video.

Let me know if you’d like to discuss further or explore how we can tailor these solutions to your needs.

https://youtu.be/N3OXMixtkvw

Feel free to reach out anytime at connect@appbox.ai—happy to help!

GPT Hub For Jira - https://marketplace.atlassian.com/apps/1236030/gpt-for-jira-pro?hosting=cloud&tab=overview

AI Agents for Jira - https://marketplace.atlassian.com/apps/1236275/ai-agents-for-jira-enterprise?hosting=cloud&tab=overview

Thanks,

Team Appbox