Add a new employee object to Assets when a request is submitted in the service desk

[Allison Stewart]

Hello,

I am still new to Jira and working with Insight/Assets.  What I would like to do is when a "New Employee" request is submitted via my service desk portal, I would like to add this person as an object in my Employees schema in Assets.

Then, I would be able to link all the related onboarding tickets to this Employee Object and find everything related to this person.

I've looked online and I just can't find the solution to being able to ADD OBJECTS to ASSETS from Jira tickets.

Any help would be greatly appreciated.  Thank you.

[Suzi Firth]

Hi Allison,

Ideally you would do this via an automation like this:

However, there are no smart values for form fields yet so you can use this in your automation.

There's a feedback case logged to have this functionality added though so I would suggest voting for it but its not on the roadmap.

https://jira.atlassian.com/browse/JSDCLOUD-10697

Kind regards,

Suzi