Add customers via workflow post function or automation

[Todd Winton]

Use case: I have one public service desk and one private service desk.  There are instances where issues will be moved (cloned via workflow post function using scriptrunner).  However, the user in the public service desk may not be a customer user in the private service desk, nor do we want to add all users from the public service desk to the private (why have a private service desk then).

The issue gets cloned as expected with the customer user as the reporter, but no notifications are sent to the customer user and that user is not able to see the issue in the customer portal.

My question is, is it possible to have that customer user added to the private service desk as a customer via workflow post function?

I have script runner, JSU, and automation plugins

[Sam Harding]

Hi,

Automation for Jira provides an action 'Add Service Desk Customer'.

It may be possible to perform this operation by having a rule trigger on 'Issue created', and then running the 'Add Service Desk Customer' action, using smart values to fill out the users email by using '{{issue.reporter.emailAddress}}'. 

Let us know if this works or if you need more help.