Hi @Darius Fields
You’re right — native JSM request type forms don’t currently allow you to display a static image inline. The built-in fields cover attachments, but those are for upload, not display.
If you want to add an image to guide requesters (for example, a diagram, chart, or product options photo), one option is to use Smart Forms for Jira (developed by my team). With Smart Forms you can:
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Embed static images or even GIFs using the Embedded Content field.
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Connect the form to a specific JSM request type so it only appears where you need it.
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Or, use it in place of the native JSM form — keeping all field mapping, attachments, and conditional logic in one place, but more cost-effective, because add-on dont require paying for agents, to create and manage forms.
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Or, add it as an extra form to the request after it’s created — which is useful if you want a safer, more controlled way to collect additional details without modifying the initial request form.
Example: For an equipment request, you could show pictures of available devices in the form so users choose visually instead of reading a list.
That way, you avoid HTML workarounds, and you can maintain the same form across multiple request types while still tailoring the embedded image for each case.
Happy to share a quick setup example if you’d like to see how it works.
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