Add team to issue not possible

[Leentje Denier]

In jira service management we use 'Teams' to assign issues to a team. 

At the moment we experience issues. Our agents can not add a team to an issue.

It stopped working this afternoon around 4 pm.

We still have our teams available in the 'teams' configuration so that is not the problem.

Can you help troubleshooting?

[Philipp Sendek]

Hi Leentje,

There is an ongoing incident affecting JSM, but it only seems to be in the APAC area. See more details here: https://jira-service-management.status.atlassian.com/
It might or might not be related, depending on whether your site is in that area.

If not, have you had a look at the Audit log (https://$your_site_url/auditing/view) to see whether some configuration changes have been performed that could cause this behaviour?
Things such as changes in permissions, removal of the Teams field from certain screens.

Maybe that helps.

Greetings
Philipp