Adding new fields to the columns in your customers' requests list

[Ewan Savvides]

Is it possible to: 

1) - Set the default fields in the columns of our customers' requests list

2) - Make more fields available for customers to choose

Thanks

Ewan

[Joseph Chung Yin]

@Ewan Savvides -

You are limited to what column (fields) that you can expose to the Requests Listing UI in the portal.  You can click on "Customize" option, then you can see what are the fields that you can add out of the box.  Unfortunately, with another third party add-on, this is what you have from the JSM product.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Boyan Angelov (Nemetschek Bulgaria)]

Hi, 

If the out-of-the-box functionality is not enough, you can try Advanced Portal Reports app we made.

Cheers,

Boyan