Administrator Guidance

[Kellie Robinson]

Good Afternoon,

I just took over as the main Jira service desk admin for the Customer Success team at my organization, due to an unexpected staffing change.  I need assistance with simple things like how to update notifications for ticket statuses, changing filters, reporting, and other admin specific tasks.  What or who is the best resource for this. Is there a Jira service desk training guide available? Help!

Thanks in advance, 

Kellie R.

[Manon Soubies-Camy · Accepted solution]

Hi @Kellie Robinson and welcome to Community!

My first advice would be to create a sandbox environment: create a Free Jira Service Desk to play around. Then I would look at Atlassian free trainings: Free tutorials.

The following links should also help you:

• Jira Service Desk – Don’t be afraid, the journey begins with curiosity! 
• Jira Service Desk – Who does what? 
• Be a Jira hero - A guide for Admins, by Admins 

Hope this helps,

- Manon

[Kellie Robinson]

Thanks so much, Manon! Very helpful info and resources. Will definitely leverage these tools.  

-Kellie

[Jack Brickey]

also consider Atlassian University , documentation and of course the Community is a great resource for specific questions. :-)