Agents can't manage organizations

[Emma Ivarsson]

According to documentation, JSM agents should have the ability to add or remove customers in an organization, but ours can't. If we make them Trusted users, they can, but that doesn't seem like the right way to do it.

What is wrong with our settings? The agents have JSM licenses and are invited as agents to the particular project.

[Mark Segall · Accepted solution]

Hi @Emma Ivarsson - This is a global setting that can be managed here:

https://YOURINSTANCE.atlassian.net/jira/settings/products/jira-service-management-configuration

About midway down the page you'll find this section:

 

[Elvir · Accepted solution]

Hello Emma,

You need to go in Administration -> Products

Best regards,

[Elvir · Accepted solution]

Hello Emma,

You need to go to administration -> Products -> Service management -> Configuration.

There is an option for allowing agents to manage organizations.

Hope this helps,

Best regards.

[Emma Ivarsson]

Thanks everyone! I KNEW I had seen it somewhere many moons ago.