Allow participants to see Jira

[Lloyd Stoltz]

Hi, on our Jira project we need to allow any user in our company to see some Jiras where they need to help on or add comments, currently everyone has the JSM license on their account and can see and comment on each Jira like an Agent but we need to change this and only allow Agent to see the back end of Jira, and any other user to comment and open a Jira on the customer portal URL.

So what we did is we added the "Request participants" on each screen in a Jira project but after we added ourself in that field and then on the customer portal screen we can't see the Jira even with all filters correctly applied, what could be wrong?

[Marc - Devoteam]

HI @Lloyd Stoltz 

Welcome to the community.

Request participants option is only for JSM projects, not for Jira projects.

Does any user in the company a customer on the JSM project or set to the role Service Desk Customer in the project access.

Best is to have a group where all your users are in to the role Service Desk Customer in the project access settings and only the agents to the role Service Desk Team