Allowing not logged in users to see a ticket information

[Walter Leal]

Customers create a ticket in Jira via API within our platform. After that, they receive an email confirming that we have created a ticket for their issue. In that email, they have 2 options: View request and Turn off request notifications. Now, when the user clicks on View request, they are redirected to a Login page instead of the ticket. Is there any way we can allow customers to see the specific ticket information and add comments to it without Logging in?

[Brant Schroeder · Accepted solution]

@Walter Leal Welcome to the Atlassian community

Customers have to login to the portal in order to see the issue (associated with their email) and comment on issues that they have created.  There is not a way for them to see things without logging in.   They can respond to the email to post a comment on the issue and this does not require them to login.

[Ralf Scheller]

Hello, we face this problem, too. We have Users who are using Linux and Mail in an containerized Browser-Session.
When opening the Container, tey are Logged in with their AzureAD-Account and they can use Outlook an M365 with SSO.

When they get a Mail with a linked Issue, they have to authenticate with their email-Adress. Can this be changed? At this moment, the User is logged in, but the information is not used for Atlassian-Login?

When the User doesn't log out from his Session another Issue can be opened, because there is a cookie in the containerized Browsersession.
By security policy the cookies are deleted with each logout.

Maybe anyone had this problem and has a resolution?

Thanks
Ralf