Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Approver Notifications

Jason Sweet
Jason Sweet
Contributor
July 23, 2018

Greetings!

I'm trouble-shooting why the Approver on our Change Management project isn't getting notified that they must approve the ticket.  

Under Customer notifications, I can see "Approval Required" option that seems ready to go.  Where else might I look?

Thanks for your insights!

Answer
Watch
Like Be the first to like this
697 views

1 answer

1 vote
Cengiz Akyildiz
Cengiz Akyildiz July 23, 2018

If the other notifications are working you may check either,

  1. Approval notification configuration should have Approvers in To field.
  2. In your workflow you might have Get approvers from field different field than Approvers. 
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.