Are weekdays counted? --> Automation SLA

[Dimitrios Kouroumichakis]

I have a question about SLA automation. It is the case that the days of the week are counted. Although my SLA (sandbox) is set from Monday to Friday.

Does anyone have any idea how I can solve this? 
The aim is that it only takes the days that are entered in the SLA. Many thanks in advance.

Here for demonstration

[Bill Sheboy · Accepted solution]

Hi @Dimitrios Kouroumichakis 

The updated field is the last time the work item changed and your JQL compares that to 6 days.  Those are calendar days, not business days; I do not believe there is a built-in way to test for business days with JQL.

As a workaround, you could broaden the timeframe (e.g. 8 or more days) and then use a smart values condition, using a date / time difference to check the business days elapsed.  Please see this documentation to learn more:

• https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#--smart-values---condition
• https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/#Date-difference---

Kind regards,
Bill

[Alina Kurinna _SaaSJet_]

Hi @Dimitrios Kouroumichakis !

I understand you're looking to configure an automation rule that operates based on business days, excluding weekends, in Jira Service Management. While Jira's native automation rules primarily operate on calendar days, there are a couple of approaches you can consider:​

1. Utilizing SLAs with Custom Calendars: Jira Service Management allows you to define Service Level Agreements (SLAs) that adhere to custom calendars, specifying working days and hours. By aligning your automation triggers with these SLAs, you can ensure actions are based on business days. For instance, you can set up an SLA that pauses during weekends and configure an automation rule to trigger based on the SLA's breach or threshold. ​

2. Using Third-Party Add-Ons: For more advanced control, consider using add-ons like SLA Time and Report. This tool offers enhanced flexibility, allowing you to:​

• Define custom working calendars that exclude weekends.​
• Set precise SLA conditions and goals.​
• Trigger automation rules based on these custom SLAs.​

In addition, our add-on allows you to:

• Track SLA performance in real time using the SLA Grid.
• Generate detailed reports to analyze SLA compliance and identify trends.
• Customize SLA notifications to ensure your team stays informed of approaching deadlines.

If you have any additional questions, feel free to reach out — I’ll be happy to assist! 

Regards!