Assets View only access

[Danielle David]

Hello,

we have just started to use Insight (Assets) however currently now to access Insight you need to have a JSM license. 

We want to provide some of our users read only access to some of the assets in Insight, without giving them full access with a JSM license.

is this possible?

[Rocco De Angelis]

Hi  @Joseph Chung Yin

Our sales and pre-sales teams also need read access to the assets we manage in Jira/JSM. However, it appears that this requires an agent license, which is quite costly given the limited nature of the use case.

Additionally, the recent announcement regarding payment for asset usage beyond 50K assets adds to the confusion. With the current restrictions, it seems like we may end up paying twice: once for the assets themselves and again for the licenses.

Do you know if there are any plans to change this restriction? Specifically, will users with a Jira user license be able to access assets in read-only mode without requiring an agent license?

Thank you in advance for any insights!

[Joseph Chung Yin]

@Rocco De Angelis -

As of right now, I am not aware of any plans to be provided by the Atlassian to address your asks.

For Assets - It only comes bundled with JSM subscriptions (Premium or above), but it doesn't mean that Jira Software Application licensed users will also need to be assigned with a JSM agent license to access the Assets schema objects.

I would recommend you to contact Atlassian Support directly for the most updated information - https://support.atlassian.com

Best, Joseph

[Joseph Chung Yin]

@Danielle David -

Hi Danielle:

Can you provide a bit more details/clairification on "read only access" against Insight schema objects?  Are you referring of exposing objects against custom JSM fields via the Portal UI?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Rodislav Moldovan]

Hello, I'll try to add some info, regardless if it is late and hard to stay positive about the way the demand for clarification is formulated.

In any company, giving read-only access to the CMDB to all or almost all employees is a common use case. Meaning:

As a CMDB Manager with the role of JSM Agent, 

I want to manage Assets via the web interface

So that I can keep our CMDB up to date

As a Regular Employee without the role of JSM Agent

I want to be able to see the Assets via the web interface 3 times a week

So that I can use the codes in my day to day work - outside of the JSM

[MobilityStream]

Hi @Danielle David ,

This is a common challenge for many organizations using Jira Service Management and Assets (formerly Insight). Out of the box, Atlassian requires users to have a JSM license to access the full Assets interface, which makes it difficult to provide simple read-only access for employees who don't need agent functionality.

Some teams try workarounds, like exposing asset data via custom fields in the portal or exporting to Confluence pages. But these approaches have drawbacks - limited filtering, fixed columns, and an overall lack of flexibility. Others export to PowerBI or similar tools for visualization, but that requires extra setup and still doesn't allow users to interact directly with the Assets database inside Jira.

If you're looking for a more robust solution, Mobility Stream offers several paid add-ons that make Assets data accessible to users without a Jira license. All of our integration add-ons support one-time, scheduled, or real-time exports of Assets and other Jira data. Depending on the tools you already use, you might consider:

Excel Online Integration - Export Assets into a dedicated tab in Excel Online (or an .xlsx file) and share it directly with your users.

Google Sheets Integration - Similar to Excel, with a separate Assets tab that can be shared and updated in real time.

Snowflake Integration - Export Assets into a dedicated Snowflake table, making the data available for analysis and integration with other systems.

Databricks Integration - Similar to Snowflake, with Assets available as a dedicated table in your Databricks environment.

If you'd like to dive deeper into your requirements, feel free to reach out at support@mobilitystream.com.

Kind regards,

The Mobility Team

[Arno Wolthers]

I have the same requirement. Some employees without JSM license need to be able to read the Assets info. Currently I try to manage by adding them as guests in confluence and setup pages in Confluence that contain asset tables. But unfortunately, this has many limitations. Filters and columns are fixed (setup in the page, not available to a user searching info). The table view is always 10 rows with a scrollbar. No exception. The table width can be set to one of three predefined sizes but even the largest is not nearly enough to show all columns you want to show. Columns showing the assigned user objects are somehow not shown without a JSM license. ....

Having a read only version of Assets itself would be wonderful. The complete interface without the edit functionality. Just the ability to select columns, filters, roam the database. But not for the price of a full JSM license.

Thanks @Laurens Coppens for mentioning PowerBI. I had not thought about that. I'll give it a try.

[Laurens Coppens]

@Danielle David 

I fully understand what you want to reach, as we sometimes have customers with the same requirements.

Out of the box this is not possible. Non JSM users can access data in fields, but can’t access the full assets interface.

How we try to solve these things is to extract data to powerbi and visualise it there.

I know there are some new insight functionalities coming in forms in on the customer portal in the upcoming months, those might help us solve issues like this, but we need to wait to see how the actual functionality will look like.

Kind regards,

Laurens