Assignee Notification

[Aleksandr Ganiyev]

Hello everyone,

A have issue with Assignee Notification when ticket is assigned to anyone.

In the section Project setting - Notification i have rule about notification(see screen below)

but when i assignee ticket to specific person he doesn`t receive email notification that ticket was assignee to him.

How can i resolve this issue?

Thanks in advance.

[Chad Jackson]

Check Atlassian Status: https://jira-service-management.status.atlassian.com/

[Vedant Kulkarni_Trundl]

@Aleksandr Ganiyev 

1. Check if the Outgoing email server is enabled or not
2. Profile -> Personal Settings -> check if the following things are correctly set or not
3. Raise a ticket with Atlassian for additional support

[Aleksandr Ganiyev]

@Vedant Kulkarni_Trundl Many thanks for response,

Yes i have the same as you showed on screenshot but lately for all projects i stopped receiving email notification about creating new issue in project even though i am administrator and i have rules in notification section

May be from Jira Atlassian side have been made some changes

[Aleksandr Ganiyev]

@Vedant Kulkarni_Trundl 

This is issue with notification was from our email server side.

Our email server blocked these notification.

Now everything is ok, Many thanks for support.