Atlassian Access to manage Jira Service Desk customers

[Gabriel Viger]

Hello community,

I am currently working on a proof of concept to implement Jira Service Desk as our ITSM solution and I was wondering if I could manage Jira Service Desk customers with Atlassian Access that would be connected to our active directory.

Ex.: New Employee is added to AD. Would it automatically create an Service Desk customer account based on his AD credentials?

Thanks in advance for your help and feedback!

Gabriel

[Romer Ventura · Accepted solution]

It's coming. There is now a new feature "User Provisioning" when you sign up for Access. It doesnt support Azure AD yet, but they say it's coming.

[Angélica Luz]

Hi Gabriel,

Currently, it's not possible to integrate JSD with AD. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-1015
We also have a feature suggesting SSO integration with JSD:
- https://jira.atlassian.com/browse/JSDCLOUD-630
Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica