Attributes not displaying in issue view

[Robi]

Hi everyone,

We have a Rooms set up in Assets, with Buildings and Floors assigned. However, when we have a job, the rooms/floors/buildings can be searched and added, but the Floor/Floors attribute does not appear (ie the gym meeting room does not state that it is on the first floor of the gym). 

I have tested multiple different browsers to no avail. Any ideas as to why it isn't behaving? We did have it working on a test project a while ago but that has long since been deleted. 

[Wouter van den Berg]

Hi @Robi

Where do you want it to appear? In the issue detail view in the same object customfield? If so, please add your filter scope and issue filter scope.

Update: just read you want to show it in the issue detail view. Please attach your filter scope and issue filter scope so we can see what could be wrong. 

[Robi]

Hi @Wouter van den Berg , sorry extremely new to Jira. Is there a simple guide to AQL (it's why I have left it blank as I couldn't find something to be simple). 

We'd like the floor (ie Gym Ground Floor, Gym First Floor to appear under the areas themselves). There's 133 rooms, over 35 differently labelled floors in 19 separate buildings. 

Thanks for your help!

[Wouter van den Berg]

Hi @Robi

No worries and even without the scope this field should display the attributes as you set them in the attribute view of the customfield. In your last selection field of the customfield it says "Display these attributes..." Delete Floors there and leave only Floor. 

And to make it a bit more sound I'd change Filter scope (AQL) to "objectType = Rooms" (without ""). 

In fact: looking at it now I can see some previous attributes that aren't there anymore (or I can't see the full list of attributes). Best thing to do is remove everything in: 

Allow search filtering by these attributes* and Object attributes to display on issue view 

And then re-add all of the attributes you want to search and display. 

[Robi]

Hi @Wouter van den Berg , unfortunately when I put that AQL in (objectType = Rooms), no rooms appear anymore. And when I delete Floors, there's still unfortunately no change. 

[Wouter van den Berg]

Oh sorry, in your case it should be ObjectType = "2023 Rooms" or you can leave that empty. But please remove everything in the Search and Display and re-add all the attributes you want to use in search and display. Looks like there all older attributes in there that might throw an error. 

[Robi]

Hi @Wouter van den Berg , adding in the ObjectType in AQL did remove the Floor and building from the search options (which will assist us with other issues that we discovered in other parts but wasn't required for this one). Unfortunately, I have gone bare-bones with only:

Allow search filtering by these attributes: Rooms

Object attributes to display on issue view: Floor

But unfortunately it is still not displaying the Floor under the Rooms in the list. :(

[Wouter van den Berg]

Hi @Robi

I have this: 

(Your objecType here = ObjectType = "2023 Rooms"). When I create an issue I see this in the issue detail view. 



So your setup should be correct. Please check your configuration, select an object that has a reference to a room and re-add the customfield to the request type. To check again.